Bigbig Studio Equipment assures that all the products shipped out will arrive at our customer's door step at their original condition ! Bigbig Studio Equipment covers all the shipped parcel at our own cost (customers do not have to pay for the insurance). In case of a lost or damaged parcel, Bigbig Studio will take Full Responsibility and compensate you with a New Shipment or Full Refund!

Please contact us at sales@bigbigstudio.com within 7 days after the shipment notice (we always email our customers on the shipment tracking number) if you did you receive your shipment or if your received product is damaged or faulty. 

GDEX SERVICES:

- FREE SHIPPING FOR West Malaysia for orders over RM99 (1-2 DAYS)

Click here to track: http://gdexpress.com/malaysia/e-tracking   

However sometimes the parcel is not reflected on the first day of shipping out, do call up GDex more accurate information. GDEX phone number: 03-77876677

 

POS LAJU SERVICES:

- FOR East Malaysia 1-5 DAYS 
- Shipping fee is subjected to parcel weight and volumetric. 

- Pos Laju Tracking is at this link: http://poslaju.com.my/track-trace

*shipment might be delay due to public holidays, or over packed condition at courier/shipping company.

 

1. Do you ship on weekends?
We do not, orders placed on Saturday or Sunday will ship on Monday. If you select a GDEX shipping option they continue transit on Saturdays for orders we shipped Monday - Friday. However if you really need super express weekend shipment, do discuss with us to see whether there is any possibility of shipping (express surcharge will be incurred)

2. When will my order ship?
All orders made Monday - Friday are shipped the same day if they are placed before 3:45PM MST! If you place an order on Saturday or Sunday it will be shipped before 3:00PM MST the following Monday.

3. What i need the products to be shipped to Sabah and Sarawak? 
Because some of our products are huge in size, we are not able to provide free shipping to Sabah and Sarawak. However customers can email us, or message us to get the exact pricing for the shipping of the product to their doorsteps. We will measure the volumetric size and weight and inform them. 

3. Do you ship internationally?
YES. We do ship internationally. Customs charges or any other international shipping fees/taxes are to be paid by the customer. Do reach out to us for more info on the shipping fees for the products you are interested.

4. What if after making payment and order, Bigbig Studio discovered that there are shortage of stocks at our supplier's warehouse?
We will need to place an order for the products to arrive, usually it takes 2-3 working day if there are ready stocks at the Malaysia Distributor. If the stocks are needs to be shipped in from overseas to our Malaysia distributor, it make takes up to 1-2 months (special cases). We will offer 100% full refund if we are not able to deliver after 2 weeks from the promised delivery date. 

While Bigbig Studio has tried our best effort in ensuring the stock status accuracy online, we cannot guarantee 100% accuracy of the stock status shown. Please whatsapp at +601110641257 or email us at sales@bigbigstudio.com or FB message us at m.me/bigbigstudio.com to check the stock status with us. 

Please Note: 
For your protection, we are only able to ship to verified addresses. Unverified addresses may take longer to process the order and can cause delayed shipping.
Our store, as well as each courier, recognize various holidays and may not perform shipping services on these days.

 

Contact Us at:

Email : sales@bigbigstudio.com
Whatsapp: +601110641257
FB messenger: m.me/bigbigstudio.com