Online Return Policy

 

Need to return an item? No problem! Our return policy is here to make things quick and easy for you. With few restrictions and a quick turnaround, we'll have you taken care of in no time.

We want everyone that shops at pictureline.com to receive the same standard of quality, which means that we want everyone to receive products in perfectly pristine condition. Our return policy reflects this commitment to our customers, and we hope that it's a win-win for everyone!

What Can I Return?

We accept returns up to 14 days from the date of receipt for all products that meet the following requirements:

• Items must be unused and unopened.
• Items must be returned in original condition, and all warranty cards, product manuals, etc. must be in original, unaltered condition.

 

What Can I NOT Return?

• Opened and/or used items.
• Items received in anything other than original condition.
• Any DJI products.

 

What If I Get A Defective Item?

If you receive a defective product, we will happily replace your product at no cost to you!

All defective returns must be made within 14 days of receipt of product. Full manufacturer warranties are supplied with merchandise purchased from pictureline.com. Please call if you have any questions regarding the repairs or services covered under a manufacturer warranty.

Can I Return Special Orders?

If you'd like to return a product you purchased that is not a regularly stocked item in our store, we will happily do an exchange or refund your credit card. There will be, however, a 15-20% restocking fee for us to send the product back to the manufacturer as they charge us to ship the product back to them. This fee is determined when we contact the manufacturer and notify them of the return.

How Do I Return My Item?

1. First we need to make sure your item is returnable, so give our orders department a call at +601110641257 so we can get you proper authorization.

2. Once you're authorized, just ship your item back to us!

• Pack all items to be returned in a sturdy shipping carton. (Use the original if you want!)
• Enclose a copy of your sales receipt. Keep the original for your records!
• Ship it back by the method of your choice. We suggest you ship by an insurable method, just to be safe!

 

How Do I Get My Refund?

• On approved returns, refunds will be issued for the amount of the product less the 5% credit card processing fees and any manufacturers restocking fees that may apply (if you use credit card)
• Credit for returns are normally processed within 3 business days from the date we receive the merchandise.
• Credit will be applied to the credit card given online when the original order was placed.
• Shipping and handling fees are not refundable.*
• Exchanges can easily be arranged by contacting us at sales@bigbigstudio.com. Please be sure to include your order number in the subject line. You can also contact us at +601110641257

 

*Bigbigstudio.com is not responsible for merchandise damaged by customer misuse or failure to follow instructions specified in the supplied owner’s manual. Bigbigstudio.com policies and procedures may not at all times comply with pictureline retail store policies. We are also not responsible for typographical or illustrative errors. Please see store or call for details.

Email:	sales@bigbigstudio.com
Telephone:	+60111041257
Monday - Friday	11am - 6:30pm MST
Saturday	11am - 6:30pm MST

 

In-Store Return Policy

 

We are happy to exchange any purchase for store credit!

What Can I Return?

We accept in-store returns up to 14 days from the date of receipt for all products that meet the following requirements:

• Items must be unused and unopened.
• Items must be returned in original condition, and all warranty cards, product manuals, etc. must be in original, unaltered condition.

 

What Can I NOT Return?

• Opened and/or used items.
• Items received in anything other than original condition.
• Items purchased more than 14 days ago.
• Any Apple products.
• Any DJI products.

 

Will I Get A Cash Refund?

We do not offer cash refunds for in-store purchases. Refunds will be applied as in-store credit only.

What If I Get A Defective Item?

If you receive a defective product, we will happily replace your product at no cost to you!

All defective returns must be made within 14 days of receipt of product. Full manufacturer warranties are supplied with merchandise purchased from bigbigstudio.com. Please call if you have any questions regarding the repairs or services covered under a manufacturer warranty.

Can I Return Special Orders?

If you'd like to return a product you purchased that is not a regularly stocked item in our store, we will happily do an exchange or refund your credit card. There will be, however, a 15-20% restocking fee for us to send the product back to the manufacturer as they charge us to ship the product back to them. This fee is determined when we contact the manufacturer and notify them of the return.

 

Privacy Policy

 

We pride ourselves on integrity in our business practices, and we will never share or distribute your information with any entity outside of bigbigstudio.com. Email and other personal information gathered from you while you are visiting pictureline.com will be used for the sole purpose of delivering your transactional data and any other information requested.

Our Promise 
BigbigStudio.com does not send spam. Email is only sent out to members who have opted in on our website or in our retail store. We do not purchase or sell email lists of any kind.

BigbigStudio.com will send out a confirmation email that contains a confirmation link when you subscribe to the newsletter.

Each email that is sent from BigbigStudio.com will include—at or near the bottom—a link to unsubscribe from our mailing list. After entering your email address, your name and all information will be completely deleted from our database, and you will not receive ongoing communications from BigbigStudio.com. If, however, you wish to resubscribe at any future date, you most definitely can!

What To Expect From Our Emails 

pictureline.com sends out a monthly newsletter which will only be distributed to you under the following conditions:

• You request to be added to theBigbigstudio mailing list
• You sign up for a product update list
• You add your name manually in our retail store with a Bigbig Studio sales associate
• You request tickets to a pictureline sponsored event

The monthly newsletter will contain news on new products, products updates, price changes at pictureline, and general information relating to traditional photography, digital photography, and motion picture photography.

When you place an order on Bigbigstudio.com, you will receive a confirmation of your order, confirmation of when your order ships, or emails related to any issues with your order (such as product being out of stock, etc.).

pictureline does not allow access to credit card information online, but you may access / change / edit your address and contact information by going to the account login.

We hope that you enjoy our newsletter and our website! We're so glad you're here.

We use third-party advertising companies to serve ads when you visit our website. These companies may use information (NOT including your name, address, email address, or telephone number) about your visits to this and other websites to provide advertisements about goods and services of interest to you. To learn more about this “behavioral advertising” practice or to opt-out of this use of your anonymous information.

Cookies

A cookie is a small file, which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We may set and use cookies to identify which pages are being used. This helps us analyze data about our web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but can usually modify your browser settings to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

We uses Adroll 

The AdRoll website uses cookies, tracking pixels and related technologies. Cookies are small data files that are served by our platform and stored on your device. Our site uses cookies dropped by us or third parties for a variety of purposes including to operate and personalize the website. Also, cookies may also be used to track how you use the site to target ads to you on other websites.

Errors

Sometimes we have typos on our website and newsletter, we are not held liable for any spelling or pricing errors on our newsletters or website. 

We reserve the right to cancel orders after they have been placed if a pricing error is discovered. 

*bigbigstudio.com reserves the right to change the website and this policy at any time.

Instagram and Facebook Policy

We collect photos that are tagged with #bigbigstudio and #onsmo and use them in a live photo feed on our website. We also may share these photos on our Facebook feed, Instagram feed, our contest pages, and the bottom of our Newsletters. By #bigbigstudio #onsmo @bigbigstudio @onsmo you give us permission to use the photos on our website and in any social media platform owned by BigbigStudio. We will not use the images for advertisement purposes, unless agreed by the owner of the photo. 

 

Feel free to contact us with any questions and concerns using our contact form.